Key performance indicators for measuring construction success

Chan, Albert & Chan, Ada P.L. (2004) Key performance indicators for measuring construction success. Benchmarking, 11(2), pp. 203-221.

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The construction industry is dynamic in nature. The concept of project success has remained ambiguously defined in the construction industry. Project success is almost the ultimate goal for every project. However, it means different things to different people. While some writers consider time, cost and quality as predominant criteria, others suggest that success is something more complex. The aim of this paper is to develop a framework for measuring success of construction projects. In this paper, a set of key performance indicators (KPIs), measured both objectively and subjectively are developed through a comprehensive literature review. The validity of the proposed KPIs is also tested by three case studies. Then, the limitations of the suggested KPIs are discussed. With the development of KPIs, a benchmark for measuring the performance of a construction project can be set. It also provides significant insights into developing a general and comprehensive base for further research.

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ID Code: 25866
Item Type: Journal Article
Refereed: Yes
Keywords: Project management, Performance measurement (quality), Construction industry
DOI: 10.1108/14635770410532624
ISSN: 1463-5771
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Building Construction Management and Project Planning (120201)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Urban Development
Copyright Owner: Copyright 2004 Emerald Group Publishing Limited
Deposited On: 22 Jun 2009 05:36
Last Modified: 11 Jun 2013 06:08

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