Exchange relationships in building services maintenance activity : a test of transaction cost economics and the resource dependency view

Bridge, Adrian (2007) Exchange relationships in building services maintenance activity : a test of transaction cost economics and the resource dependency view. In Hughes, Will (Ed.) Proceeding of the 25th Conference of Construction Management and Economics : Past, Present and Future, 16-18 July 2007, University of Reading, Reading.

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The firm is faced with a decision concerning the nature of intra-organizational exchange relationships with internal human resources and the nature or inter-organizational exchange relationships with market firms. In both situations, the firm can develop an exchange that ranges from a discrete exchange to a relational exchange. Transaction Cost Economics (TCE) and the Resource Dependency View (RDV) represent alternative efficiency-based explanations fo the nature of the exchange relationship.

The aim of the paper is to test these two theories in respect of air conditioning maintenance in retail centres. Multiple sources of information are genereated from case studies of Australian retail centres to test these theories in respoect of internalized operations management (concerning strategic aspects of air conditioning maintenance) and externalized planned routine air conditioning maintenance. The analysis of the data centres on pattern matching. It is concluded that the data supports TCE - on the basis of a development in TCE's contractual schema. Further research is suggested towards taking a pluralistic stance and developing a combined efficiency and power hypothesis - upon which Williamson has speculated. For practice, the conclusions also offer a timely cautionary note concerning the adoption of one approach in all exchange relationships.

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ID Code: 25935
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Transactions, Exchange Relationships, Building Services
ISSN: 9780415460590
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Quantity Surveying (120203)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Urban Development
Copyright Owner: Copyright 2007 Taylor and Francis
Deposited On: 26 Jun 2009 03:20
Last Modified: 29 Feb 2012 13:39

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