Socialising across channels : group multichannel communication

Heyer, Clint & Brereton, Margot (2006) Socialising across channels : group multichannel communication. In Kjeldskov, Jesper & Paay, Jeni (Eds.) OzCHI 2006 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments, 20 - 24 November 2006, Australia, New South Wales, Sydney.

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People increasingly communicate over multiple channels, such as SMS, email and IM. Choosing the channel for interaction is typically a considered action and shapes the message itself. In order to explore how people make sense of communication mediums and more generally, social group behaviour, we developed a multichannel communication prototype. Preliminary results indicate that multichannel communication was considered very useful in the group context even considering the increased quantity of messages while it was little used for person-to-person interaction.

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ID Code: 26062
Item Type: Conference Paper
Refereed: Yes
Keywords: Multichannel communication, Group social communication
ISBN: 1-59593-545-2
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Digital and Interaction Design (120304)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Design
Copyright Owner: Copyright the author(s) and CHISIG
Deposited On: 01 Jul 2009 01:37
Last Modified: 29 Feb 2012 13:53

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