Business process modeling : perceived benefits

Indulska, Marta, Green, Peter, Recker, Jan C., & Rosemann, Michael (2009) Business process modeling : perceived benefits. Lecture Notes in Computer Science, 5829, pp. 458-471.

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The process-centered design of organizations and information systems is globally seen as an appropriate response to the increased economic pressure on organizations. At the methodological core of process-centered management is process modeling. However, business process modeling in large initiatives can be a time-consuming and costly exercise, making it potentially difficult to convince executive management of its benefits. To date, and despite substantial interest and research in the area of process modeling, the understanding of the actual benefits of process modeling in academia and practice is limited. To address this gap, this paper explores the perception of benefits derived from process modeling initiatives, as reported through a global Delphi study. The study incorporates the views of three groups of stakeholders – academics, practitioners and vendors. Our findings lead to the first identification and ranking of 19 unique benefits associated with process modeling. The study in particular found that process modeling benefits vary significantly between practitioners and academics. We argue that these variations may point to a dangerous disconnect between research projects and practical demands.

Impact and interest:

44 citations in Scopus
20 citations in Web of Science®
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ID Code: 26229
Item Type: Journal Article
Refereed: Yes
Keywords: business process modeling, Delphi study, modeling advantages, benefits
ISSN: 0302-9743
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business and Management not elsewhere classified (150399)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2009 please consult author
Deposited On: 09 Jul 2009 03:29
Last Modified: 22 Jun 2017 14:41

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