Value-oriented process modeling : integrating financial perspectives into business process re-design

vom Brocke, Jan, Recker, Jan C., & Mendling, Jan (2010) Value-oriented process modeling : integrating financial perspectives into business process re-design. Business Process Management Journal, 16(2), pp. 333-356.

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Purpose – Financial information about costs and return on investments are of key importance to strategic decision-making but also in the context of process improvement or business engineering. In this paper we propose a value-oriented approach to business process modeling based on key concepts and metrics from operations and financial management, to aid decision making in process re-design projects on the basis of process models. Design/methodology/approach – We suggest a theoretically founded extension to current process modeling approaches, and delineate a framework as well as methodical support to incorporate financial information into process re-design. We use two case studies to evaluate the suggested approach. Findings – Based on two case studies, we show that the value-oriented process modeling approach facilitates and improves managerial decision-making in the context of process re-design. Research limitations / implications – We present design work and two case studies. More research is needed to more thoroughly evaluate the presented approach in a variety of real-life process modeling settings. Practical implications – We show how our approach enables decision makers to make investment decisions in process re-design projects, and also how other decisions, for instance in the context of enterprise architecture design, can be facilitated. Originality/value – This study reports on an attempt to integrate financial considerations into the act of process modeling, in order to provide more comprehensive decision making support in process re-design projects.

Impact and interest:

40 citations in Scopus
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ID Code: 26230
Item Type: Journal Article
Refereed: Yes
Keywords: Process Modeling, Financial Planning, Re-engineering, Return on Investment, Capital Budgeting
DOI: 10.1108/14637151011035633
ISSN: 1463-7154
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business and Management not elsewhere classified (150399)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2010 Emerald
Deposited On: 09 Jul 2009 23:23
Last Modified: 05 Jul 2017 14:41

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