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User-designer collaboration during the early stage of the product development process

Lee, Jong Ho (2008) User-designer collaboration during the early stage of the product development process. PhD thesis, Queensland University of Technology.

Abstract

As an understanding of users' tacit knowledge and latent needs embedded in user experience has played a critical role in product development, users’ direct involvement in design has become a necessary part of the design process. Various ways of accessing users' tacit knowledge and latent needs have been explored in the field of user-centred design, participatory design, and design for experiencing. User-designer collaboration has been used unconsciously by traditional designers to facilitate the transfer of users' tacit knowledge and to elicit new knowledge. However, what makes user-designer collaboration an effective strategy has rarely been reported on or explored. Therefore, interaction patterns between the users and the designers in three industry-supported user involvement cases were studied. In order to develop a coding system, collaboration was defined as a set of coordinated and joint problem solving activities, measured by the elicitation of new knowledge from collaboration. The analysis of interaction patterns in the user involvement cases revealed that allowing users to challenge or modify their contextual experiences facilitates the transfer of knowledge and new knowledge generation. It was concluded that users can be more effectively integrated into the product development process by employing collaboration strategies to intensify the depth of user involvement.

Impact and interest:

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ID Code: 26372
Item Type: QUT Thesis (PhD)
Supervisor: Popovic, Vesna, Blackler, Alethea, & Lee, Kun
Keywords: product development, user-designer collaboration
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Design
Institution: Queensland University of Technology
Deposited On: 16 Jul 2009 11:52
Last Modified: 29 Oct 2011 05:53

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