Experiential knowledge representation and the design of product usability

Chamorro-Koc, Marianella & Popovic, Vesna (2009) Experiential knowledge representation and the design of product usability. In Niedderer, Kristina, Reilly, Linden, & Roworth-Stokes, Seymour (Eds.) International Conference of the Design Research Society Special Interest Group on Experiential Knowledge, 19 June 2009, London.

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The topic of designers’ knowledge and how they conduct design process has been widely investigated in design research. Understanding theoretical and experiential knowledge in design has involved recognition of the importance of designers’ experience of experiencing, seeing, and absorbing ideas from the world as points of reference (or precedents) that are consulted whenever a design problem arises (Lawson, 2004). Hence, various types of design knowledge have been categorized (Lawson, 2004), and the nature of design knowledge continues to be studied (Cross, 2006); nevertheless, the study of the experiential aspects embedded in design knowledge is a topic not fully addressed. In particular there has been little emphasis on the investigation of the ways in which designers’ individual experience influences different types of design tasks. This research focuses on the investigation of the ways in which designers inform a usability design process. It aims to understand how designers design product usability, what informs their process, and the role their individual experience (and episodic knowledge) plays within the design process. This paper introduces initial outcomes from an empirical study involving observation of a design task that emphasized usability issues. It discusses the experiential knowledge observed in the visual representations (sketches) produced by designers as part of the design tasks.
Through the use of visuals as means to represent experiential knowledge, this paper presents initial research outcomes to demonstrate how designers’ individual experience is integrated into design tasks and communicated within the design process. Initial outcomes demonstrate the influence of designers’ experience in the design of product usability. It is expected that outcomes will help identify the causal relationships between experience, context of use, and product usability, which will contribute to enhance our understanding about the design of user-product interactions.

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ID Code: 26498
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Experimental knowledge, tacit knowledge, usability , produce design, knowledge representation
ISBN: 9780956278937
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Design Innovation (120302)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Industrial Design (120305)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Design
Copyright Owner: Copyright 2009 Marianella Chamorro-Koc and Vesna Popovic
Copyright Statement: All rights reserved. Permission to quote from these proceedings in part or in full is granted with paper attribution and acknowledgement of sources.
Deposited On: 27 Jul 2009 22:18
Last Modified: 10 Oct 2014 04:52

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