The necessary alignment between technology innovation effectiveness and operational effectiveness

Santa, Ricardo, Ferrer, Mario, Bretherton, Phil, & Hyland, Paul (2009) The necessary alignment between technology innovation effectiveness and operational effectiveness. Journal of Management and Organization, 15(2), pp. 155-169.

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Organisations are increasingly investing in complex technological innovations such as enterprise information systems with the aim of improving the operations of the business, and in this way gaining competitive advantage. However, the implementation of technological innovations tends to have an excessive focus on either technology innovation effectiveness (also known as system effectiveness), or the resulting operational effectiveness; focusing on either one of them is detrimental to the long-term enterprise benefits through failure to achieve the real value of technological innovations. The lack of research on the dimensions and performance objectives that organisations must be focusing on is the main reason for this misalignment. This research uses a combination of qualitative and quantitative, three-stage methodological approach. Initial findings suggest that factors such as quality of information from technology innovation effectiveness, and quality and speed from operational effectiveness are important and significantly well correlated factors that promote the alignment between technology innovation effectiveness and operational effectiveness.

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11 citations in Scopus
5 citations in Web of Science®
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ID Code: 26550
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Technological Innovation, System Effectiveness, Operational Effectiveness, Information Systems Alignment, Performance Objectives
ISSN: 1833-3672
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Past > Research Centres > Australian Centre for Business Research
Current > QUT Faculties and Divisions > QUT Business School
Deposited On: 29 Jul 2009 22:33
Last Modified: 08 Jul 2017 23:01

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