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Controlled flexibility and lifecycle management of business processes through extensibility

Balko, Soren, ter Hofstede, Arthur H.M., Barros, Alistair P., La Rosa, Marcello, & Adams, Michael J. (2009) Controlled flexibility and lifecycle management of business processes through extensibility. In Esswein, Werner, Mendling, Jan, & Rinderle-Ma, Stefanie (Eds.) EMISA 2009 : Enterprise Modelling and Information Systems Architectures, Proceedings of the Workshop in Ulm, September 10-11, 2009, Ulm, Germany. (In Press)

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Abstract

Vendors provide reference process models as consolidated, off-the-shelf solutions to capture best practices in a given industry domain. Customers can then adapt these models to suit their specific requirements. Traditional process flexibility approaches facilitate this operation, but do not fully address it as they do not sufficiently take controlled change guided by vendors' reference models into account. This tension between the customer's freedom of adapting reference models, and the ability to incorporate with relatively low effort vendor-initiated reference model changes, thus needs to be carefully balanced. This paper introduces process extensibility as a new paradigm for customizing reference processes and managing their evolution over time. Process extensibility mandates a clear recognition of the different responsibilities and interests of reference model vendors and consumers, and is concerned with keeping the effort of customer-side reference model adaptations low while allowing sufficient room for model change.

Impact and interest:

3 citations in Scopus
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ID Code: 26624
Item Type: Conference Paper
Keywords: process extensibility, process flexibility, process configuration
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Development Methodologies (080608)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2009 please consult authors
Deposited On: 04 Aug 2009 13:10
Last Modified: 20 Mar 2012 14:17

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