Service analysis : A critical assessment of the state of the art

Kohlborn, Thomas, Korthaus, Axel, Chan, Taizan, & Rosemann, Michael (2009) Service analysis : A critical assessment of the state of the art. In Newell, S., Whitley, E., Pouloudi, N., Wareham, J., & Mathiassen, L. (Eds.) Proceedings of 17th European Conference on Information Systems. Information Systems in a Globalising World : Challenges, Ethics and Practices, 8-10 June 2009, Verona, Italy.

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The service-orientation paradigm has not only become prevalent in the software systems domain in recent years, but is also increasingly applied on the business level to restructure organisational capabilities. In this paper, we present the results of an extensive literature review of 30 approaches related to service identification and analysis for both domains. Based on the consolidation of a superset of comparison criteria for service-oriented methodologies found in related literature, we compare and evaluate the different characteristics of service engineering methods with a focus on service analysis. Although a close business and IT alignment is regarded as one of the core beneficial promises of service-orientation, our analysis suggests that there is a lack of unified, comprehensive methodology for service identification and analysis integrating and addressing both domains. Thus, we discuss how our results can inform directions for future research in this area.

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6 citations in Scopus
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ID Code: 26755
Item Type: Conference Paper
Refereed: Yes
Keywords: Business-IT alignment, Service analysis, Service identification, Service orientation
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2009 the authors
Deposited On: 11 Aug 2009 01:20
Last Modified: 24 Jun 2017 14:40

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