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Business and software service lifecycle management

Kohlborn, Thomas, Korthaus, Axel, & Rosemann, Michael (2009) Business and software service lifecycle management. In EDOC 2009 : 13th International Conference on Enterprise Computing, 1 - 4 September 2009, Auckland, New Zealand. (In Press)

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Abstract

Although the service-oriented paradigm has been well established in the technical domain for quite some time now, service governance is still considered a research gap. To ensure adequate governance, there is a necessity to manage services as first-class assets throughout the lifecycle. Now that the concept of ser-vice-orientation is also increasingly applied on the business level to structure an organisation’s capabili-ties, the problem has become an even bigger chal-lenge. This paper presents a generic business and software service lifecycle and aligns it with the com-mon management layers in organisations. Using ser-vice analysis as an example, it moreover illustrates how activities in the service lifecycle may vary on lower levels of granularity depending on the focus on business or software services.

Impact and interest:

9 citations in Scopus
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3 citations in Web of Science®

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Full-text downloads:

504 since deposited on 18 Jan 2010
82 in the past twelve months

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ID Code: 26757
Item Type: Conference Paper
DOI: 10.1109/EDOC.2009.20
ISBN: 9780769537856
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > School of Information Systems
Copyright Owner: Copyright 2009 please contact the authors
Deposited On: 18 Jan 2010 15:01
Last Modified: 01 Mar 2012 00:13

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