Business and software service lifecycle management

Kohlborn, Thomas, Korthaus, Axel, & Rosemann, Michael (2009) Business and software service lifecycle management. In EDOC 2009 : 13th International Conference on Enterprise Computing, 1 - 4 September 2009, Auckland, New Zealand.

View at publisher


Although the service-oriented paradigm has been well established in the technical domain for quite some time now, service governance is still considered a research gap. To ensure adequate governance, there is a necessity to manage services as first-class assets throughout the lifecycle. Now that the concept of ser-vice-orientation is also increasingly applied on the business level to structure an organisation’s capabili-ties, the problem has become an even bigger chal-lenge. This paper presents a generic business and software service lifecycle and aligns it with the com-mon management layers in organisations. Using ser-vice analysis as an example, it moreover illustrates how activities in the service lifecycle may vary on lower levels of granularity depending on the focus on business or software services.

Impact and interest:

27 citations in Scopus
6 citations in Web of Science®
Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

716 since deposited on 18 Jan 2010
50 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 26757
Item Type: Conference Paper
Refereed: Yes
DOI: 10.1109/EDOC.2009.20
ISBN: 9780769537856
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > School of Information Systems
Copyright Owner: Copyright 2009 please contact the authors
Deposited On: 18 Jan 2010 05:01
Last Modified: 29 Feb 2012 14:13

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page