The role of relational capabilities in developing the capacity for supply chain innovation

Ferrer, Mario, Hyland, Paul, & Bretherton, Phil (2009) The role of relational capabilities in developing the capacity for supply chain innovation. In Soosay, Claudine, O'Neill, Peter, & Prajogo, Daniel (Eds.) Proceedings of the 7th ANZAM Operations, Supply Chain and Services Management Symposium, 8 – 10 June, Adelaide, Australia.

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The purpose of this paper is to gain a better understanding of the types of relational capabilities supply chain participants develop to enable ongoing supply chain innovation capacity building that produces improved business outcomes. This is exploratory research using qualitative data gathered by using five interviews, with the Australian road freight industry as the context. Two key relational capabilities and the improvement of four key business outcomes were identified as being present in the interaction of freight transport service providers with members of their supply chain. The data also demonstrates that by entering into competence building relationships with customers and suppliers firms can build capabilities that will increase their capacity for supply chain innovation. Even in short term arm’s length relationships firms can acquire improved skills behaviours and practices that enhance their operation effectiveness and the efficiency of the supply chain relationships.

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ID Code: 27002
Item Type: Conference Paper
Refereed: Yes
Keywords: Capabilities, Supply Chain Innovation, Supply Chain, Relational Capabilities, Freight Transport
ISBN: 978-0-9806179-3-1
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Logistics and Supply Chain Management (150309)
Divisions: Past > Research Centres > Australian Centre for Business Research
Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2009 the authors.
Deposited On: 26 Aug 2009 02:34
Last Modified: 22 Jun 2017 14:41

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