Inter-agency working : good intentions and interaction dynamics

Keast, Robyn L., Glasby, Jon, & Brown, Kerry A. (2009) Inter-agency working : good intentions and interaction dynamics. In 13th International Research Society for Public Management Conference (IRSPM XIII), 6–8 April 2009, Copenhagen Business School, Fredericksberg.

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This paper explores inter-agency working and examines the implications of inter-agency operations for delivering multi-domain service outcomes. Cross-agency collaborative approaches to service delivery are suggested to provide the vehicle for achieving integrated service and policy goals. However, it is argued these need to be crafted ‘fit’ for purpose’ and may not be the requisite approach for all joint purposes. Moreover, some commentators suggest that the optimism about these partnership arrangements and cross-agency actions to resolve complex multi-dimensional problems may be misplaced and propose that further research into the actual rather than desired consequences of these arrangements may find that, at times, partnership working creates negative effects.

While collaboration and partnerships are often framed as the way to achieve real breakthroughs in service delivery across agencies, there remain key challenges to interagency working. As more and insistent calls for agencies and other community actors to work together in resolving complex social problems are heeded, the implications of working across organizational boundaries need to be further investigated. This paper investigates cases of inter-agency programmes to understand the dimensions and limitations of inter-agency working. The paper concludes by offering a framework for better inter-agency working that has applicability across all sectors.

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ID Code: 27039
Item Type: Conference Paper
Refereed: Yes
Additional Information: The contents of this paper can be freely accessed online via the conference's web page (see Official URL).
Additional URLs:
Keywords: Inter-agency Working, Interaction Dynamics, Public Sector
Subjects: Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > POLICY AND ADMINISTRATION (160500) > Public Administration (160509)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisation and Management Theory (150310)
Divisions: Past > Research Centres > Australian Centre for Business Research
Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2009 [please consult the authors]
Deposited On: 26 Aug 2009 23:53
Last Modified: 21 Jun 2017 14:42

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