A soft approach to solving hard problems in construction project management

Maqsood, Tayyab , Finegan, Andrew D, & Walker, Derek H.T (2003) A soft approach to solving hard problems in construction project management. In Second International Conference on Construction in the 21st Century (CITC-II), Sustainability and Innovation in Management and Technology, 10−12 December 2003, Hong Kong.

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Abstract

Construction projects are faced with a challenge that must not be underestimated. These projects are increasingly becoming highly competitive, more complex, and difficult to manage. They become ‘wicked problems’, which are difficult to solve using traditional approaches. Soft Systems Methodology (SSM) is a systems approach that is used for analysis and problem solving in such complex and messy situations. SSM uses “systems thinking” in a cycle of action research, learning and reflection to help understand the various perceptions that exist in the minds of the different people involved in the situation. This paper examines the benefits of applying SSM to wicked problems in construction project management, especially those situations that are challenging to understand and difficult to act upon. It includes relevant examples of its use in dealing with the confusing situations that incorporate human, organizational and technical aspects.

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ID Code: 27439
Item Type: Conference Paper
Refereed: Yes
Keywords: CRC for Construction Innovation, Program A : Business and Industry Development, Project 2001-004-A : Knowledge Management and Innovation Diffusion
Copyright Owner: Copyright 2003 Icon.Net Pty Ltd
Copyright Statement: The Participants of the CRC for Construction Innovation have delegated authority to the CEO of the CRC to give Participants permission to publish material created by the CRC for Construction Innovation. This delegation is contained in Clause 30 of the Agreement for the Establishment and Operation of the Cooperative Research Centre for Construction Innovation. The CEO of the CRC for Construction Innovation gives permission to the Queensland University of Technology to publish the papers/publications provided in the collection in QUT ePrints provided that the publications are published in full. Icon.Net Pty Ltd retains copyright to the publications. Any other usage is prohibited without the express permission of the CEO of the CRC. The CRC warrants that Icon.Net Pty Ltd holds copyright to all papers/reports/publications produced by the CRC for Construction Innovation.
Deposited On: 18 Sep 2009 05:36
Last Modified: 10 Aug 2011 18:08

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