Developing within-company information and communication technologies (ICT) innovation diffusion networks : a study of three Australian major contractors

Peansupap, Vachara , Walker, Derek H. T., Goldsmith, Peter W., & Wilson, Andrew (2003) Developing within-company information and communication technologies (ICT) innovation diffusion networks : a study of three Australian major contractors. In Proceedings of 19th ARCOM Conference, September 3−5 2003, Brighton, UK.


The innovation diffusion and knowledge management literature strongly supports the importance of communities of practice (COP) for enabling knowledge about how to use and adopt innovation initiatives. One of the most powerful tools for innovation diffusion is word-of-mouth wisdom from committed individuals who mentor and support each other. Close proximity for face-to-face interaction is highly effective, however, many organisations are geographically dispersed with projects being virtual linked sub-organisations using ICT to communicate. ICT has also introduced a useful facilitating technology for developing knowledge networks. This paper presents findings from a research program concentrating on ICT innovation diffusion in the Australian construction industry. One way in which ICT diffusion is taking place was found to be through within-company communities of practice. We undertook in-depth unstructured interviews with three of the major 10 to 15 contractors in Australia to discuss their ICT diffusion strategies. We discovered that in all three cases,within company networked communities of practice was a central strategy. Further, effective diffusion of ICT groupware tools can be critical in developing COP where they are geographically dispersed.

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ID Code: 27455
Item Type: Conference Paper
Refereed: Yes
Keywords: CRC for Construction Innovation, Program A : Business and Industry Development, Project 2001-004-A : Knowledge Management and Innovation Diffusion
Copyright Owner: Copyright 2003 Icon.Net Pty Ltd
Copyright Statement: The Participants of the CRC for Construction Innovation have delegated authority to the CEO of the CRC to give Participants permission to publish material created by the CRC for Construction Innovation. This delegation is contained in Clause 30 of the Agreement for the Establishment and Operation of the Cooperative Research Centre for Construction Innovation. The CEO of the CRC for Construction Innovation gives permission to the Queensland University of Technology to publish the papers/publications provided in the collection in QUT ePrints provided that the publications are published in full. Icon.Net Pty Ltd retains copyright to the publications. Any other usage is prohibited without the express permission of the CEO of the CRC. The CRC warrants that Icon.Net Pty Ltd holds copyright to all papers/reports/publications produced by the CRC for Construction Innovation.
Deposited On: 20 Sep 2009 22:40
Last Modified: 10 Aug 2011 18:08

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