Benefits of e-learning benchmarks : Australian case studies

Choy, Sarojni C. (2009) Benefits of e-learning benchmarks : Australian case studies. In Prasad, B.V.S. & Sushuma, G. (Eds.) Flexible Learning. The Icfai University Press, India, pp. 219-236.


In 2004, the Australian Flexible Learning Framework developed a suite of quantitative and qualitative indicators on the uptake, use and impact of e-learning in the Vocational Education and Training (VET) sector. These indicators were used to design items for a survey to gather quantitative data for benchmarking. A series of four surveys gathered data from VET providers, teachers, students and their employers. The data formed baseline indicators that were used to establish organisational goals and benchmarks for e-learning. These indicators were the first know set for benchmarking e-learning in Australia. The case studies in this paper illustrate ways in which VET providers have approached e-learning benchmarking, the benefits achieved and the lessons that they learned. The cases exemplify how VET providers have adapted the baseline indicators, how the indicators informed organisational plans and e-learning outcomes. The benefits of benchmarking are categorised under three purposes: reporting, performance management, and service improvement. A set of practical strategies is derived from the cases for consideration by other organisations interested in benchmarking e-learning services.

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ID Code: 27846
Item Type: Book Chapter
Additional URLs:
Keywords: HERN
ISBN: 9788131421888
Divisions: Current > Research Centres > Office of Education Research
Current > Schools > School of Cultural & Professional Learning
Current > QUT Faculties and Divisions > Faculty of Education
Copyright Owner: Copyright 2009 The Icfai University Press
Deposited On: 08 Oct 2009 22:15
Last Modified: 10 Oct 2015 14:13

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