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Towards a framework for business process standardization

Rosenkranz, Christoph, Seidel, Stefan, Mendling, Jan, Schaefermeyer, Markus, & Recker, Jan C. (2009) Towards a framework for business process standardization. In Reijers, Hajo A., Mansar, Selma Limam, & Rosemann, Michael (Eds.) Proceedings of the 5th International Workshop on Business Process Design, Springer, Ulm University, Ulm. (In Press)

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Abstract

Organizations increasingly seek to achieve operational excellence by standardizing business processes. Standardization initiatives may have different purposes, such as process streamlining, process automation, or even process outsourcing. However, standardization of processes is easier said than done. Standardization success depends on various factors, such as existent IT capabilities, available standard frameworks, market situation, and the processes’ nature, such as their level of routine or structuredness. This paper uncovers the complex nature and relative influence of process-internal and -environmental factors relevant to process standardization, by discussing three case studies from different industries. The findings are summarized in a set of initial conjectures about successful process standardization. This exploratory research is a first step towards uncovering the characteristics of successful process standardization efforts.

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ID Code: 28143
Item Type: Conference Paper
Additional URLs:
Keywords: Business process management, business process standardization, business process design
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > School of Information Systems
Copyright Owner: Copyright 2009 Please consult authors.
Deposited On: 23 Oct 2009 14:03
Last Modified: 01 Mar 2012 00:09

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