An exploratory study of innovation effectiveness measurement between Australian and Thai SMEs

Sawang, Sukanlaya, Unsworth, Kerrie L., & Sorbello, Tamma M. (2006) An exploratory study of innovation effectiveness measurement between Australian and Thai SMEs. International Journal of Organisational Behaviour, 12(1), pp. 110-125.

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The advantages of using a balanced approach to measurement of overall organisational performance are well-known. We examined the effects of a balanced approach in the more specific domain of measuring innovation effectiveness in 144 small to medium sized companies in Australia and Thailand. We found that there were no differences in the metrics used by Australian and Thai companies. In line with our hypotheses, we found that those SMEs that took a balanced approach were more likely to perceive benefits of implemented innovations than those that used only a financial approach to measurement. The perception of benefits then had a subsequent effect on overall attitudes towards innovation. The study shows the importance of measuring both financial and non-financial indicators of innovation effectiveness within SMEs and discusses ways in which these can be conducted with limited resources.

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ID Code: 28487
Item Type: Journal Article
Refereed: Yes
Keywords: Balanced Scorecard, Innovation effectiveness, Implementation, Performance measurement
ISSN: 1440-5377
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2006 the authors.
Deposited On: 10 Nov 2009 00:15
Last Modified: 10 Aug 2011 18:00

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