A Review of Customer Involvement in Evaluations of Case Management : Consistency with a recovery paradigm

Kavanagh, David, Marshall, Sarah, Crowe, Trevor, Oades, Lindsay, & Deane, Frank (2007) A Review of Customer Involvement in Evaluations of Case Management : Consistency with a recovery paradigm. Psychiatric Services, 58(3), pp. 396-401.

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This Open Forum examines research on case management that draws on consumer perspectives. It clarifies the extent of consumer involvement and whether evaluations were informed by recovery perspectives. Searches of three databases revealed l3 studies that sought to investigate consumer perspectives. Only one study asked consumers about experiences of recovery. Most evaluations did not adequately assess consumers' views, and active consumer participation in research was rare. Supporting an individual's recovery requires commitment to a recovery paradigm that incorporates traditional symptom reduction and improved functioning, with broader recovery principles, and a shift in focus from illness to wellbeing. It also requires greater involvement of consumers in the implementation of case management and ownership of their own recovery process, not just in research that evaluates the practice.

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18 citations in Scopus
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16 citations in Web of Science®

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ID Code: 28656
Item Type: Journal Article
Refereed: Yes
Keywords: case management, Assertive community treatment, Randomized controlled trial, Intensive case management, Severe mental illness, Empowerment evaluation, Psychiatric care, Client, Satisfaction , improvement, experience
ISSN: 1075-2730
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Current > Schools > School of Psychology & Counselling
Copyright Owner: Copyright 2007 American Psychiatric Association
Copyright Statement: "The official published article is available online at www.journals.psychiatryonline.org"
Deposited On: 17 Nov 2009 01:28
Last Modified: 29 Feb 2012 14:10

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