Constructing quality : the Hong Kong Housing Department journey

Coffey, Vaughan (1999) Constructing quality : the Hong Kong Housing Department journey. In Ho, Samuel K. M. (Ed.) Proceedings of the 4th ICIT Conference : TQM and Innovation, Hong Kong Baptist University, School of Business, Hong Kong Baptist University, Hong Kong, pp. 685-690.

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This paper explores the ‘journey’ along the ‘never ending quality road’ undertaken by the Hong Kong Housing Department over the last 15 years. It briefly covers the early history of public housing in Hong Kong, the catalytic effect brought about by the discovery of the infamous 26 sub-standard blocks in the mid-80s leading to the subsequent major improvements to process control and structural quality in the period 1985-1990. It then moves onto a discussion of initiatives taken since 1991, including the formation of the List of Building Contractors and the implementation of the Performance Assessment Scoring System (PASS). The paper ends with a discussion of the current status of quality issues within the Department and touches on future initiatives being developed to further enhance the quality of public housing in Hong Kong.

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ID Code: 28860
Item Type: Conference Paper
Refereed: Yes
Keywords: Quality control, ISO9000, TQM, Continuous improvement
ISBN: 9628526448
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > OTHER BUILT ENVIRONMENT AND DESIGN (129900) > Built Environment and Design not elsewhere classified (129999)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Urban Development
Copyright Owner: Copyright 1999 Hong Kong Baptist University and Vaughan Coffey
Deposited On: 24 Nov 2009 23:41
Last Modified: 09 Jun 2010 14:11

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