Novel educational training program for community pharmacists

Neto, A. C. D., Benrimoj, S. I., Kavanagh, D. J., & Boakes, R. A. (2000) Novel educational training program for community pharmacists. American Journal of Pharmaceutical Education, 64(3), pp. 302-307.

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There is little evidence that workshops alone have a lasting impact on the day-to-day practice of participants. The current paper examined a strategy to increase generalization and maintenance of skills in the natural environment using pseudo-patients and immediate performance feedback to reinforce skills acquisition. A random half of pharmacies (N=30) took part in workshop training aimed at optimizing consumers' use of nonprescription analgesic products. Pharmacies in the training group also received performance feedback on their adherence to the recommended protocol. Feedback occurred immediately after a pseudo-patient visit in which confederates posed as purchasers of analgesics, and combined positive and corrective elements. Trained pharmacists were significantly more accurate at identifying people who misused the medication (P<0.001). The trained pharmacists were more likely than controls to use open-ended questions (P<0.001), assess readiness to change problematic use (P <0.001), and to deliver a brief intervention that was tailored to the person's commitment to alter his/her usage (P <0.001). Participants responded to the feedback positively. Results were consistent with the hypothesis that when workshop is combined with on-site performance feedback, it enhances practitioners' adherence to protocols in the natural setting.

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42 citations in Scopus
23 citations in Web of Science®
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ID Code: 29188
Item Type: Journal Article
Refereed: Yes
Additional Information: The published version of this article is freely available online via the Official URL.
Keywords: pseudo-patients, skills acquisition, nonprescription analgesic products
ISSN: 0002-9459
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Current > Schools > School of Psychology & Counselling
Deposited On: 09 Dec 2009 02:08
Last Modified: 10 Aug 2011 16:28

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