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Exploring the impact of context-specific job stressors on employee work outcomes

Teo, Stephen, Newton, Cameron J., & Soewanto, Karina (2009) Exploring the impact of context-specific job stressors on employee work outcomes. In 23rd Annual Australia and New Zealand Academy of Management Conference (ANZAM 2009), 1-4 December 2009, Southbank, Melbourne.

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Abstract

A path model was developed to examine the impact of context-specific job stressors on the work outcomes of 132 customer service employees. Respondents who reported a moderate and high level of context-specific stressors report a higher level of job demand and work family conflict. Respondents who reported a higher level of job control tend to receive more work-related support and are more satisfied with their job. Surprisingly, respondents who experienced a higher level of work family conflict tend to receive less work-related support. We found that respondents who obtained more work-related support tend to report a higher level of job satisfaction. There was also a positive relationship between positive job satisfaction and a lower level of intention to quit.

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ID Code: 29199
Item Type: Conference Paper
Keywords: stress and stress management, work performance, personnel psychology, work environment
ISBN: 1863081577
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > ACCOUNTING AUDITING AND ACCOUNTABILITY (150100) > Accounting Auditing and Accountability not elsewhere classified (150199)
Divisions: Current > Research Centres > Australian Centre for Philanthropy and Nonprofit Studies
Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Accountancy
Copyright Owner: Copyright 2009 Please consult the author.
Deposited On: 10 Dec 2009 08:56
Last Modified: 25 Sep 2013 22:40

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