Exploring the impact of context-specific job stressors on employee work outcomes
Teo, Stephen, Newton, Cameron J., & Soewanto, Karina (2009) Exploring the impact of context-specific job stressors on employee work outcomes. In 23rd Annual Australia and New Zealand Academy of Management Conference (ANZAM 2009), 1-4 December 2009, Southbank, Melbourne.
![[img]](http://eprints.qut.edu.au/style/images/fileicons/application_pdf.png) | Conference Paper (PDF 121Kb) Published Version. |
Abstract
A path model was developed to examine the impact of context-specific job stressors on the work outcomes of 132 customer service employees. Respondents who reported a moderate and high level of context-specific stressors report a higher level of job demand and work family conflict. Respondents
who reported a higher level of job control tend to receive more work-related support and are more satisfied with their job. Surprisingly, respondents who experienced a higher level of work family conflict tend to receive less work-related support. We found that respondents who obtained more work-related support tend to report a higher level of job satisfaction. There was also a positive
relationship between positive job satisfaction and a lower level of intention to quit.
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| ID Code: | 29199 |
|---|---|
| Item Type: | Conference Paper |
| Keywords: | stress and stress management, work performance, personnel psychology, work environment |
| ISBN: | 1863081577 |
| Subjects: | Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311) Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > ACCOUNTING AUDITING AND ACCOUNTABILITY (150100) > Accounting Auditing and Accountability not elsewhere classified (150199) |
| Divisions: | Current > QUT Faculties and Divisions > QUT Business School Current > Research Centres > Centre for Philanthropy and Nonprofit Studies Current > Schools > School of Accountancy |
| Copyright Owner: | Copyright 2009 Please consult the author. |
| Deposited On: | 10 Dec 2009 08:56 |
| Last Modified: | 01 Mar 2012 00:08 |
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