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State-of-the-Art Review on Opinion Mining from Online Customers’ Feedback

Bhuiyan, Touhid, Xu, Yue, & Josang, Audun (2009) State-of-the-Art Review on Opinion Mining from Online Customers’ Feedback. In Proceedings of the 9th Asia-Pacific Complex Systems Conference, Chuo University, Chuo University, Tokyo, pp. 385-390.

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Abstract

Dealing with the ever-growing information overload in the Internet, Recommender Systems are widely used online to suggest potential customers item they may like or find useful. Collaborative Filtering is the most popular techniques for Recommender Systems which collects opinions from customers in the form of ratings on items, services or service providers. In addition to the customer rating about a service provider, there is also a good number of online customer feedback information available over the Internet as customer reviews, comments, newsgroups post, discussion forums or blogs which is collectively called user generated contents. This information can be used to generate the public reputation of the service providers’. To do this, data mining techniques, specially recently emerged opinion mining could be a useful tool. In this paper we present a state of the art review of Opinion Mining from online customer feedback. We critically evaluate the existing work and expose cutting edge area of interest in opinion mining. We also classify the approaches taken by different researchers into several categories and sub-categories. Each of those steps is analyzed with their strength and limitations in this paper.

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ID Code: 29301
Item Type: Conference Paper
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > DISTRIBUTED COMPUTING (080500) > Web Technologies (excl. Web Search) (080505)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > School of Information Technology
Funding:
  • ARC LINKAGE COMBO/LP0776400
Copyright Owner: Copyright 2009 Please consult the authors.
Deposited On: 16 Dec 2009 15:35
Last Modified: 22 Jul 2014 14:13

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