Empirical evaluation of a service analysis and design methodology

Korthaus, Axel, Kohlborn, Thomas, Rosemann, Michael, & Couzens, James (2009) Empirical evaluation of a service analysis and design methodology. In Proceedings of: ACIS 2009 : 20th Australasian Conference on Information Systems, Monash University, Melbourne, pp. 185-194.

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Service-orientation has gained widespread acceptance and is increasingly being employed as a paradigm for structuring both business and IT architectures. An earlier study of extant service analysis and design methodologies discovered a need for holistic approaches that equally account for both business and software services, which motivated the design of a new, consolidated service analysis and design methodology. A challenge in design-oriented research is to evaluate the utility of the newly created artefacts (here: the methodology), as they are often intended to become part of complex socio-technical systems. Therefore, after presenting a brief overview of the consolidated methodology, the paper discusses possible approaches for the “evaluate” phase of this design-science research process and presents the results of an empirical evaluation conducted in an Action Research study at one of Australia’s largest financial services providers.

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ID Code: 29725
Item Type: Conference Paper
Refereed: Yes
Keywords: Service analysis and design, SOA, methodology, Design Science, evaluation
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Development Methodologies (080608)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > School of Information Systems
Current > Research Centres > Smart Services CRC
Copyright Owner: Copyright 2009 please contact the authors
Deposited On: 18 Jan 2010 04:34
Last Modified: 29 Feb 2012 14:08

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