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Towards a service portfolio management framework

Kohlborn, Thomas, Fielt, Erwin, Korthaus, Axel, & Rosemann, Michael (2009) Towards a service portfolio management framework. In Evolving Boundaries and New Frontiers: Defining the IS Discipline : Proceedings of the 20th Australasian Conference on Information Systems, Monash University (Online), Monash University, Melbourne, Victoria, pp. 861-870.

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Abstract

Services in the form of business services or IT-enabled (Web) Services have become a corporate asset of high interest in striving towards the agile organisation. However, while the design and management of a single service is widely studied and well understood, little is known about how a set of services can be managed. This gap motivated this paper, in which we explore the concept of Service Portfolio Management. In particular, we propose a Service Portfolio Management Framework that explicates service portfolio goals, tasks, governance issues, methods and enablers. The Service Portfolio Management Framework is based upon a thorough analysis and consolidation of existing, well-established portfolio management approaches. From an academic point of view, the Service Portfolio Management Framework can be positioned as an extension of portfolio management conceptualisations in the area of service management. Based on the framework, possible directions for future research are provided. From a practical point of view, the Service Portfolio Management Framework provides an organisation with a novel approach to managing its emerging service portfolios.

Impact and interest:

3 citations in Scopus
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ID Code: 29760
Item Type: Conference Paper
Additional URLs:
Keywords: Service, Service-orientation, Service Portfolio Management, Business/IT alignment
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Current > Research Centres > Smart Services CRC
Copyright Owner: Copyright 2009 Thomas Kohlborn, Erwin Fielt, Axel Korthaus and Michael Rosemann
Copyright Statement: The authors assign to ACIS and educational and non-profit institutions a non-exclusive licence to use this document for personal use and in courses of instruction provided that the article is used in full and this copyright statement is reproduced. The authors also grant a non-exclusive licence to ACIS to publish this document in full in the Conference Papers and Proceedings. Those documents may be published on the World Wide Web, CD-ROM, in printed form, and on mirror sites on the World Wide Web. Any other usage is prohibited without the express permission of the authors.
Deposited On: 22 Feb 2010 08:29
Last Modified: 01 Mar 2012 00:13

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