Service aggregators in business networks

Kohlborn , Thomas, Korthaus, Axel, Riedl, Christoph, & Krcmar, Helmut (2009) Service aggregators in business networks. In Proceedings of 1st Workshop on Service-Oriented Business Networks and Ecosystems, IEEE, University of Auckland, New Zealand, pp. 195-202.

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This position paper examines the development of a dedicated service aggregator role in business networks. We predict that these intermediaries will soon emerge in service ecosystems and add value through the application of dedicated domain knowledge in the process of creating new, innovative services or service bundles based on the aggregation, composition, integration or orchestration of existing services procured from different service providers in the service ecosystem. We discuss general foundations of service aggregators and present Fourth-Party Logistics Providers as a real-world example of emerging business service aggregators. We also point out a demand for future research, e.g. into governance models, risk management tools, service portfolio management approaches and service bundling techniques, to be able to better understand core determinants of competitiveness and success of service aggregators.

Impact and interest:

15 citations in Scopus
3 citations in Web of Science®
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320 since deposited on 18 Jan 2010
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ID Code: 29768
Item Type: Conference Paper
Refereed: Yes
Keywords: Business Networks, Service Aggregators
DOI: 10.1109/EDOCW.2009.5331992
ISBN: 9781424455638
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Organisation (080610)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > School of Information Systems
Current > Research Centres > Smart Services CRC
Copyright Owner: Copyright 2009 IEEE
Copyright Statement: Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.
Deposited On: 18 Jan 2010 21:26
Last Modified: 10 Aug 2011 17:05

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