ERP systems in the higher education sector : a descriptive study

Rabaa'i, Ahmad A., Bandara, Wasana, & Gable, Guy (2009) ERP systems in the higher education sector : a descriptive study. In Proceedings of the 20th Australasian Conference on Information Systems, Monash University: Caulfield Campus, Melbourne, pp. 456-470.

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In response to a range of contextual drivers, the worldwide adoption of ERP Systems in Higher Education Institutions (HEIs) has increased substantially over the past decade. Though this demand continues to grow, with HEIs now a main target market for ERP vendors, little has been published on the topic. This paper reports a sub-study of a larger research effort that aims to contribute to understanding the phenomenon of ERP adoption and evaluation in HEIs in the Australasian region. It presents a descriptive case study conducted at Queensland University of Technology (QUT) in Australia, with emphasis on challenges with ERP adoption. The case study provides rich contextual details about ERP system selection, customisation, integration and evaluation, and insights into the role of consultants in the HE sector. Through this analysis, the paper (a) provides evidence of the dearth of ERP literature pertaining to the HE sector; (b) yields insights into differentiating factors in the HE sector that warrants specific research attention, and (c) offers evidence of how key ERP decisions such as systems selection, customisation, integration, evaluation, and consultant engagement are influenced by the specificities of the HE sector.

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ID Code: 29837
Item Type: Conference Paper
Refereed: Yes
Keywords: Case study, ERP systems, Systems Adoption, Higher Education, Information Systems, HERN
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2009 the authors.
Copyright Statement: Ahmad A. Rabaa’i, Wasana Bandara, and Guy G. Gable © 2009. The authors assign to ACIS and educational
and non-profit institutions a non-exclusive licence to use this document for personal use and in courses of
instruction provided that the article is used in full and this copyright statement is reproduced. The authors also
grant a non-exclusive licence to ACIS to publish this document in full in the Conference Papers and Proceedings.
Those documents may be published on the World Wide Web, CD-ROM, in printed form, and on mirror sites on
the World Wide Web. Any other usage is prohibited without the express permission of the authors.
Deposited On: 21 Jan 2010 00:56
Last Modified: 21 Jun 2017 14:43

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