A hiccup or a rift? ERP implementation success in Jordan
Rabaa'i, Ahmad A. & Gammack, John (2008) A hiccup or a rift? ERP implementation success in Jordan. In CATaC 08 : Cultural Attitudes towards Technology and Communication 2008, 24-27 June 2008, Nîmes, France..
Like many other developing countries, Jordan is adopting Enterprise Resource Planning (ERP) systems in both its public and private sectors. Jordan's emerging private sector has historically close ties to the public sector, though a global market orientation requires a shift in its organisational culture. ERPs however embed business processes which do not necessarily fit with traditional cultural practices, and implementation success is not assured.. This study looks at the perceptions of both public and private sector ERP implementations in Jordan and assesses these on various measures of success. There were few differences between public and private sectors, but the benefits actually realized in Jordanian ERPs fell short of claims made for the technology in other cultures. Considerable customisation was required in both sectors, and the traditional style of management in Jordan did not fit well with the requirements for successful implementation. This is consistent with recent studies from various countries that show cultural fit is a particularly neglected factor in assessing ERP success.
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|Item Type:||Conference Paper|
|Keywords:||Organisational culture, Enterprsie Resource Planning, ERP systems, Jordan|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
|Copyright Owner:||Copyright 2008 please contact the authors|
|Deposited On:||25 Jan 2010 06:44|
|Last Modified:||10 Aug 2011 14:12|
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