The impact of usability on clinician acceptance of a health information system

Croll, Jasmine (2009) The impact of usability on clinician acceptance of a health information system. PhD thesis, Queensland University of Technology.

Abstract

The two longitudinal case studies that make up this dissertation sought to explain and predict the relationship between usability and clinician acceptance of a health information system. The overall aim of the research study was to determine what role usability plays in the acceptance or rejection of systems used by clinicians in a healthcare context. The focus was on the end users (the clinicians) rather than the views of the system designers and managers responsible for implementation and the clients of the clinicians. A mixed methods approach was adopted that drew on both qualitative and quantitative research methods. This study followed the implementation of a community health information system from early beginnings to its established practice. Users were drawn from different health service departments with distinctly different organisational cultures and attitudes to information and communication technology used in this context. This study provided evidence that a usability analysis in this context would not necessarily be valid when the users have prior reservations on acceptance. Investigation was made on the initial training and post-implementation support together with a study on the nature of the clinicians to determine factors that may influence their attitude. This research identified that acceptance of a system is not necessarily a measure of its quality, capability and usability, is influenced by the user’s attitude which is determined by outside factors, and the nature and quality of training. The need to recognise the limitations of the current methodologies for analysing usability and acceptance was explored to lay the foundations for further research.

Impact and interest:

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ID Code: 29973
Item Type: QUT Thesis (PhD)
Supervisor: Cooper, Thomas & Baturo, Annette
Keywords: usability, acceptance, health information systems, training, evaluation, electronic health record, nature of clinician, case study, technology acceptance model, information and communication technologies
Divisions: Current > Research Centres > Office of Education Research
Current > QUT Faculties and Divisions > Faculty of Education
Institution: Queensland University of Technology
Deposited On: 22 Jan 2010 05:35
Last Modified: 28 Oct 2011 19:54

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