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Context change archetypes : understanding the impact of context change on business processes

Ploesser, Karsten, Janiesch, Christian, Recker, Jan C., & Rosemann, Michael (2009) Context change archetypes : understanding the impact of context change on business processes. In Scheepers, Helana & Davern, Michael (Eds.) Australasian Conference on Information Systems (ACIS), 2–4 December 2009, Australia, Victoria, Melbourne. (In Press)

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Abstract

The emergence of Enterprise Resource Planning systems and Business Process Management have led to improvements in the design, implementation, and overall management of business processes. However, the typical focus of these initiatives has been on internal business operations, assuming a defined and stable context in which the processes are designed to operate. Yet, a lack of context-awareness for external change leads to processes and supporting information systems that are unable to react appropriately and timely enough to change. To increase the alignment of processes with environmental change, we propose a conceptual framework that facilitates the identification of context change. Based on a secondary data analysis of published case studies about process adaptation, we exemplify the framework and identify four general archetypes of context-awareness. The framework, in combination with the learning from the case analysis, provides a first understanding of what, where, how, and when processes are subjected to change.

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ID Code: 30014
Item Type: Conference Paper
Keywords: Business processes, Context, Context-awareness, Case study, Change, Adaptation
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Development Methodologies (080608)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > School of Information Systems
Copyright Owner: Copyright 2009 [please consult the authors].
Deposited On: 27 Jan 2010 16:02
Last Modified: 01 Mar 2012 00:12

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