Means of achieving Business Process Management success factors

Bandara, Wasana, Alibabaei, Ahmad, & Aghdasi, Mohammad (2009) Means of achieving Business Process Management success factors. In Ein-Dor, Phillip, Poulymenakou, Angeliki, & Amami, Moktar (Eds.) Proceedings of the 4th Mediterranean Conference on Information Systems, Department of Management Science & Technology, Athens University of Economics and Business , Athens University of Economics and Business, Athens.

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Business Process Management (BPM) in recent years has become a highest priority area for most organizations. Since this concept is multidisciplinary, success in this endeavour requires considering different factors. A number of studies have been conducted to identify these factors; however, most are limited to the introduction of high-level factors or to the identification of the means of success within only a specific context. This paper presents a holistic framework of success factors as well as the associated means for achieving success. This framework introduces nine factors, namely culture, leadership, communication, Information Technology, strategic alignment, people, project management, performance measurement and methodology. Each of these factors are characterized further by defining some sub-constructs and under each sub construct the means for achieving success are also introduced. This framework including means for achieving success can be useful for BPM project stakeholders in adequately planning the initiative and checking the progress during the implementation.

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ID Code: 30074
Item Type: Conference Paper
Refereed: Yes
Keywords: Business process management, Critical success factors, Means, Framework, BPM project
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Organisation (080610)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > School of Information Systems
Copyright Owner: Copyright 2009 [please consult the authors]
Deposited On: 01 Feb 2010 00:21
Last Modified: 29 Feb 2012 14:10

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