Public sector call centre knowledge management in Australia
Schefe, Neville Lindsay & Timbrell, Gregory T. (2009) Public sector call centre knowledge management in Australia. In Xu, Jun, James, Paul, Sankaran, Shankar, & Milne, Patricia (Eds.) Enhancing Organisational Capability Through Knowledge Management. Southern Cross University Press, Lismore, New South Wales, Australia, pp. 177-188.
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| ID Code: | 30154 |
|---|---|
| Item Type: | Book Chapter |
| Keywords: | Knowledge Management, Call Centres |
| ISBN: | 9781875855698 |
| Subjects: | Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Organisation (080610) Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609) |
| Divisions: | Past > QUT Faculties & Divisions > Faculty of Science and Technology Past > Schools > School of Information Technology |
| Copyright Owner: | Copyright 2009 Southern Cross University |
| Deposited On: | 03 Feb 2010 07:25 |
| Last Modified: | 01 Mar 2012 00:13 |
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