Public sector call centre knowledge management in Australia
Schefe, Neville Lindsay & Timbrell, Gregory T. (2009) Public sector call centre knowledge management in Australia. In Xu, Jun, James, Paul, Sankaran, Shankar, & Milne, Patricia (Eds.) Enhancing Organisational Capability Through Knowledge Management. Southern Cross University Press, Lismore, New South Wales, Australia, pp. 177-188.
Citation countsare sourced monthly fromand citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
|Item Type:||Book Chapter|
|Keywords:||Knowledge Management, Call Centres|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Organisation (080610)|
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
Past > Schools > School of Information Technology
|Copyright Owner:||Copyright 2009 Southern Cross University|
|Deposited On:||03 Feb 2010 07:25|
|Last Modified:||01 Mar 2012 00:13|
Repository Staff Only: item control page