Public sector call centre knowledge management in Australia
Schefe, Neville Lindsay & Timbrell, Gregory T. (2009) Public sector call centre knowledge management in Australia. In Xu, Jun, James, Paul, Sankaran, Shankar, & Milne, Patricia (Eds.) Enhancing Organisational Capability Through Knowledge Management. Southern Cross University Press, Lismore, New South Wales, Australia, pp. 177-188.
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|Item Type:||Book Chapter|
|Keywords:||Knowledge Management, Call Centres|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Organisation (080610)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > School of Information Technology
|Copyright Owner:||Copyright 2009 Southern Cross University|
|Deposited On:||02 Feb 2010 21:25|
|Last Modified:||29 Feb 2012 14:13|
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