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Public sector call centre knowledge management in Australia

Schefe, Neville Lindsay & Timbrell, Gregory T. (2009) Public sector call centre knowledge management in Australia. In Xu, Jun, James, Paul, Sankaran, Shankar, & Milne, Patricia (Eds.) Enhancing Organisational Capability Through Knowledge Management. Southern Cross University Press, Lismore, New South Wales, Australia, pp. 177-188.

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ID Code: 30154
Item Type: Book Chapter
Keywords: Knowledge Management, Call Centres
ISBN: 9781875855698
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Organisation (080610)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > School of Information Technology
Copyright Owner: Copyright 2009 Southern Cross University
Deposited On: 03 Feb 2010 07:25
Last Modified: 01 Mar 2012 00:13

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