Passenger experience in an airport : an activity-centred approach
Popovic, Vesna, Kraal, Ben J., & Kirk, Philip J. (2009) Passenger experience in an airport : an activity-centred approach. In IASDR 2009 Proceedings, Korean Society of Design Science , COEX, Seoul, pp. 1-10.
An airport is one of the largest and most complex systems in modern society. Observational field studies have been conducted to investigate passenger experiences in, and
interactions within, an international airport. Based on these studies, this paper discusses how activities mediate people’s experiences in the airport. For example, moving through the security screening process is discussed from both passenger and staff perspectives. The applied coding
scheme ensured research rigor. The findings illustrate that passenger activities are complex and shared, and only partially supported by current terminal design. Thus, this research has the potential to impact on airport design to facilitate passenger flow through airport precincts.
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|Item Type:||Conference Paper|
|Keywords:||Experience, Activity-centred Approach, Human-centred Design, Airport Design, Observational Analysis|
|Subjects:||Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Industrial Design (120305)|
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Digital and Interaction Design (120304)
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering|
Past > Schools > School of Design
|Copyright Owner:||Copyright 2009 [please consult the authors]|
|Deposited On:||25 Mar 2010 10:54|
|Last Modified:||01 Mar 2012 00:05|
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