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Passenger experience in an airport : an activity-centred approach

Popovic, Vesna, Kraal, Ben J., & Kirk, Philip J. (2009) Passenger experience in an airport : an activity-centred approach. In IASDR 2009 Proceedings, Korean Society of Design Science , COEX, Seoul, pp. 1-10.

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Abstract

An airport is one of the largest and most complex systems in modern society. Observational field studies have been conducted to investigate passenger experiences in, and interactions within, an international airport. Based on these studies, this paper discusses how activities mediate people’s experiences in the airport. For example, moving through the security screening process is discussed from both passenger and staff perspectives. The applied coding scheme ensured research rigor. The findings illustrate that passenger activities are complex and shared, and only partially supported by current terminal design. Thus, this research has the potential to impact on airport design to facilitate passenger flow through airport precincts.

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ID Code: 30226
Item Type: Conference Paper
Keywords: Experience, Activity-centred Approach, Human-centred Design, Airport Design, Observational Analysis
ISBN: 9788996319405
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Industrial Design (120305)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Digital and Interaction Design (120304)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Design
Copyright Owner: Copyright 2009 [please consult the authors]
Deposited On: 25 Mar 2010 10:54
Last Modified: 01 Mar 2012 00:05

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