Unstructured strategic decision-making processes : CRE decision-making in the Italian consulting industry

Tonelli, Marcello (2009) Unstructured strategic decision-making processes : CRE decision-making in the Italian consulting industry. PhD thesis, Queensland University of Technology.


This thesis aims at developing a better understanding of unstructured strategic decision making processes and the conditions for achieving successful decision outcomes. Specifically it focuses on the processes used to make CRE (Corporate Real Estate) decisions. The starting point for this thesis is that our knowledge of such processes is incomplete. A comprehensive study of the most recent CRE literature together with Behavioural Organization Theory has provided a research framework for the exploration of CRE recommended =best practice‘, and of how organizational variables impact on and shape these practices. To reveal the fundamental differences between CRE decision-making in practice and the prescriptive =best practice‘ advocated in the CRE literature, a study of seven Italian management consulting firms was undertaken addressing the aspects of content and process of decisions. This thesis makes its primary contribution by identifying the importance and difficulty of finding the right balance between problem complexity, process richness and cohesion to ensure a decision-making process that is sufficiently rich and yet quick enough to deliver a prompt outcome. While doing so, this research also provides more empirical evidence to some of the most established theories of decision-making while reinterpreting their mono-dimensional arguments in a multi-dimensional model of successful decision-making.

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ID Code: 30408
Item Type: QUT Thesis (PhD)
Supervisor: Tywoniak, Stephane & Kabanoff, Boris
Keywords: CRE, decision-making, management consulting, organization management theory, strategic decisions, problem complexity, process cohesion, process richness, unstructured processes
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Institution: Queensland University of Technology
Deposited On: 12 Feb 2010 00:12
Last Modified: 28 Oct 2011 19:55

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