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Development of lifetime warranty policies and models for estimating costs

Chattopadhyay, Gopi & Rahman, Anisur (2008) Development of lifetime warranty policies and models for estimating costs. Reliability Engineering & System Safety, 93(4), pp. 522-529.

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Abstract

In today's fiercely competitive products market, product warranty has started playing an important role. The warranty period offered by the manufacturer/dealer has been progressively increasing since the beginning of the 20th Century. Currently, a large number of products are being sold with long-term warranty policies in the form of extended warranty, warranty for used products, service contracts and lifetime warranty policies. Lifetime warranties are relatively a new concept. The modelling of failures during the warranty period and the costs for such policies are complex since the lifespan in these policies are not defined well and it is often difficult to tell about life measures for the longer period of coverage due to usage pattern/maintenance activities undertaken and uncertainties of costs over the period. This paper focuses on defining lifetime, developing lifetime warranty policies and models for predicting failures and estimating costs for lifetime warranty policies.

Impact and interest:

27 citations in Scopus
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13 citations in Web of Science®

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ID Code: 30721
Item Type: Journal Article
Keywords: Lifetime warranties, Warranty policies, Cost models
DOI: 10.1016/j.ress.2007.02.005
ISSN: 0951-8320
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Engineering Systems
Deposited On: 12 Feb 2010 22:45
Last Modified: 29 Feb 2012 23:53

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