Passengers in the airport : artefacts and activities

Kraal, Ben J., Popovic, Vesna, & Kirk, Philip J. (2009) Passengers in the airport : artefacts and activities. In Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7, Melbourne, Victoria, pp. 349-352.

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This study addresses the ordinary activities of passengers in airports. Using observational techniques we investigated how passenger activities are mediated by artefacts, in this the bags that people carry. The relationship between passengers and their bags is shown to be complex and contingent on many factors. We report on our early research in the airport and document an emerging taxonomy of passenger activity. The significance of this research is in the contribution made to an understanding of passenger activities which could contribute to the design of future technologies for passenger facilitation and to airport terminal design.

Impact and interest:

1 citations in Scopus
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441 since deposited on 25 Mar 2010
30 in the past twelve months

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ID Code: 31029
Item Type: Conference Paper
Refereed: Yes
Keywords: Airport Passengers, Fieldwork
DOI: 10.1145/1738826.1738894
ISBN: 978-1-60558-854-4
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Design Innovation (120302)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Design
Copyright Owner: Copyright 2009 the authors and CHISIG
Deposited On: 25 Mar 2010 01:23
Last Modified: 18 Jun 2015 04:38

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