Customer satisfaction survey of the facilities provided by office building “X” in Surabaya

Susilawati, Connie (2002) Customer satisfaction survey of the facilities provided by office building “X” in Surabaya. In Proceedings of The 8th Pacific Rim Real Estate Society Annual Conference, Christchurch, New Zealand.


Many high-rise office buildings have been built in Surabaya. The investors have provided complimentary facilities to satisfy their tenants. However, not all given facilities has satisfied the tenants. The purpose of this study is to find out the level of tenant satisfaction in office “X” to the existing facilities and to suggest additional required facilities. Although office “X” is offered the highest rental rate and has known as a prestigious place in Surabaya, only location and public transport have satisfied the Indonesian tenants. Meanwhile, the multi National companies have not satisfied for any existing facilities. Additional ATM facilities and presentable cafeteria, improvement of service and the security system are required by tenants.

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ID Code: 31121
Item Type: Conference Paper
Refereed: No
Additional URLs:
Keywords: Customer satisfaction, office building, Surabaya, facilities
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > COMMERCIAL SERVICES (150400) > Real Estate and Valuation Services (150403)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Copyright Owner: Copyright 2002 Pacific Rim Real Estate Society and the author
Deposited On: 03 Mar 2010 22:29
Last Modified: 09 Jun 2010 14:23

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