Evaluation instrument for e-government websites
Henriksson, Anders T., Yi, Yiori, Frost, Belinda, & Middleton, Michael R. (2006) Evaluation instrument for e-government websites. In Internet Research 7.0: Internet Convergences, 28-30 September, 2006, Brisbane, Queensland, Australia.
An instrument for evaluating the quality of government websites is described. It takes the form of a questionnaire resident within spreadsheet or database software so that an automatically determined evaluation may be indicated following input of data. The 106 questions included are derived from previous research regarding significant components of successful websites, along with interviews with developers of portals at different levels of Australian government. The instrument may be easily tailored to accommodate varying requirements at different levels of government, and used as a basis for extended internal evaluation of their own websites by agencies. The instrument also embodies explanations of the survey questions that are asked, along with advice on how to determine sought-after information from sites.
Impact and interest:
Citation counts are sourced monthly from and citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Item Type:||Conference Paper|
The instrument described in this paper may be obtained on request from email@example.com.
An extended version of this paper which includes a detailed appendix has been published as Henriksson, A., Yi, Y., Frost, B., & Middleton, M. (2007). Evaluation instrument for e-government websites. Electronic Government: an International Journal 4(2): 204-226.
|Keywords:||e, government, website evaluation, government websites, evaluation instruments, survey questions|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems not elsewhere classified (080699)
Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > POLICY AND ADMINISTRATION (160500) > Public Administration (160509)
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
|Copyright Owner:||Copyright 2006 (please consult author)|
|Deposited On:||09 Oct 2006 00:00|
|Last Modified:||02 Feb 2012 09:34|
Repository Staff Only: item control page