In-session processes in online counselling with young people : an exploratory approach

Williams, Robert, Bambling, Matthew, King, Robert, & Abbott, Quentin (2009) In-session processes in online counselling with young people : an exploratory approach. Counselling and Psychotherapy Research, 9(2), pp. 93-100.

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Aims : The aim of this study was to conduct an exploratory investigation into the in-session processes and behaviours that occur between therapists and young people in online counseling. Method: The Consensual Qualitative Research method was employed to identify in-session behaviours and a coding instrument was developed to determine their frequency of use and assess whether nuances carried in the meaning of text messages have an influential effect during sessions. Eighty-five single-session transcripts were examined in total by two independent coders. Results: Sample statistics revealed that, on average, rapport-building processes were used more consistently across cases with both types of processes having a moderately strong positive effect on young people. However, closer examination of these processes revealed weaker positive effects for in-session behaviours that rely more heavily on verbal and non-verbal cues to be accurately interpreted. Implications for Practice and Future Research: These findings imply that therapists may focus more on building rapport than accomplishing tasks with young people during online counselling sessions due to the absence of verbal and non-verbal information when communicating via text messages.

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ID Code: 31354
Item Type: Journal Article
Refereed: Yes
Keywords: Online Counselling, Young People, In-Session Behaviours, Mixed-Method, Rapport-Building, Task-Accomplishment
DOI: 10.1080/14733140802490606
ISSN: 1473-3145
Subjects: Australian and New Zealand Standard Research Classification > PSYCHOLOGY AND COGNITIVE SCIENCES (170000) > PSYCHOLOGY (170100) > Health Clinical and Counselling Psychology (170106)
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Current > Schools > School of Psychology & Counselling
Copyright Owner: Copyright 2009 Routledge/Taylor & Francis Group
Copyright Statement: This is an electronic version of an article published in Williams, Robert and Bambling, Matthew and King, Robert and Abbott, Quentin (2009) In-session processes in online counselling with young people : an exploratory approach. Counselling and Psychotherapy Research: Linking Research with Practice, 9(2). pp. 93-100. Counselling and Psychotherapy Research: Linking Research with Practice is available online at informaworldTM
Deposited On: 17 Mar 2010 23:42
Last Modified: 29 Feb 2012 14:08

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