Performance measurement and continuous improvement : are they linked to manufacturing strategy?

Hyland, Paul W., Mellor, Robert, & Sloan, Terry (2007) Performance measurement and continuous improvement : are they linked to manufacturing strategy? International Journal of Technology Management, 37(3/4), p. 237.

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To maintain or achieve competitiveness and profitability, a manufacturing firm or enterprise must respond to a range of challenges, including rapid improvements in technology; declining employment and output; globalisation of markets and environmental requirements. In addition, substantial changes in government policy have had important impacts in many countries, as have the increasing levels of global trade. Manufacturing enterprises need to have a clear understanding of what their customers want and why customers purchase their products rather than purchase from their competitors. They need to fully understand the aims of the business in terms of its customers, market segments, product attributes, geographical markets and performance. Continuous Improvement (CI) methods have become widely adopted and regarded as providing an important component of increased company competitiveness. This article examines the extent to which continuous improvement activities have contributed to the different areas of business performance.

Impact and interest:

15 citations in Scopus
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10 citations in Web of Science®

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ID Code: 31882
Item Type: Journal Article
Refereed: Yes
Keywords: performance measurement, continuous improvement, business strategy, manufacturing strategy.
DOI: 10.1504/IJTM.2007.012260
ISSN: 0267-5730
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Deposited On: 20 Apr 2010 23:52
Last Modified: 29 Feb 2012 13:55

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