Service driven asset management

Jordan, Graham, Kumar, Arun, & Koronios, Andy (2009) Service driven asset management. In Proceedings of the International Public Works Conference, The Institute of Public Works Engineering Australia, Melbourne, Victoria.

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Local governments are service driven rather than asset driven. Understanding this distinction is critical to ensuring that community needs are appropriately addressed. Translating community needs and desires into infrastructure is a complex yet little understood process. In this paper, we look at two case studies that explore the interface between service outcomes and the specification of performance requirements for the assets. The two case studies we look at are: a public health issue resulting from inadequate public amenities in a beach resort and the prioritisation of maintenance work in a world of increasing service demands and declining funding. The case studies all use the same investment logic mapping framework to establish clear drivers as to the problem that councils are responding to in delivering their services. The key to the framework is the separation of concern between service management and asset management.

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ID Code: 32003
Item Type: Conference Paper
Refereed: No
Additional Information: The contents of that proceedings can be freely accessed via the conference organiser's website.
Additional URLs:
Keywords: Service, Service Framework, Asset, Management, Requirements, Community, Local Government, Councils , Investment Logic
Subjects: Australian and New Zealand Standard Research Classification > ENGINEERING (090000) > CIVIL ENGINEERING (090500) > Infrastructure Engineering and Asset Management (090505)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Copyright Owner: Copyright 2009 [please consult the authors]
Deposited On: 28 Apr 2010 03:48
Last Modified: 10 Aug 2011 15:17

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