Reflection on the use of rating and score cards for asset and service assessment

Platt, D., Jordan, G., Kumar, A., & Koronios, A. (2009) Reflection on the use of rating and score cards for asset and service assessment. In Proceedings of the International Public Works Conference, The Institute of Public Works Engineering Australia, Melbourne, Victoria.

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The concept of star rating council facilities has progressively gained traction in Australia following the work of Dean Taylor at Marochy Shire Council in Queensland in 2006 – 2007 and more recently by the Victorian STEP asset management program. The following paper provides a brief discussion on the use and merits of star rating within community asset management. We suggest that the current adoption of the star rating system to manage community investment in services is lacking in consistency. It is suggested that the major failing is a lack of clear understanding in the purpose being served by the systems. The discussion goes on to make some recommendations on how the concept of a star system could be further enhanced to serve the needs of our communities better.

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ID Code: 32004
Item Type: Conference Paper
Refereed: No
Additional Information: the contents of that proceedings can be freely accessed via the conference organiser's website
Additional URLs:
Keywords: Rating, Star Rating, Score Cards, Service, Asset, Infrastructure, Facility, Requirements, Community, Local Government
Subjects: Australian and New Zealand Standard Research Classification > ENGINEERING (090000) > CIVIL ENGINEERING (090500) > Infrastructure Engineering and Asset Management (090505)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Urban Development
Copyright Owner: Copyright 2009 [please consult the authors]
Deposited On: 28 Apr 2010 03:30
Last Modified: 10 Aug 2011 16:53

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