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Community engagement : exploring a relational approach to consultation and collaborative practice in Australia

Johnston, Kim A. (2010) Community engagement : exploring a relational approach to consultation and collaborative practice in Australia. Journal of Promotion Management, 16(1 & 2), pp. 217-234.

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Abstract

Community engagement is increasingly being employed by Australian organizations as a key strategy to incorporate representative community opinions into decision-making. This trend is reflected by Australian local and state governments legislating for community consultation in major infrastructure projects and the increasing role of public relations practitioners to manage these programs. This study explores community engagement founded on relational theory and proposed a typology of engagement employing a relational framework. An exploratory study of 20 Australian infrastructure projects with a mandatory consultation component is analyzed applying this framework. Results indicate little discrimination between the terms engagement, consultation, and participation; however, a range of tactics supported both collaborative and advocacy approaches. The implications for adopting a relational framework for community engagement programs are discussed.

Impact and interest:

3 citations in Scopus
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ID Code: 32126
Item Type: Journal Article
Additional URLs:
Keywords: community engagement; , community consultation; , public relations; , relational framework; , typology
DOI: 10.1080/10496490903578550
ISSN: 1540-7594
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Corporate Governance and Stakeholder Engagement (150303)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Planning and Management (150312)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Copyright Owner: Copyright 2010 Taylor & Francis Group, LLC
Deposited On: 06 May 2010 11:07
Last Modified: 01 Mar 2012 00:15

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