Investigating users’ intuitive interaction with complex artefacts

Blackler, Alethea L., Popovic, Vesna, & Mahar, Douglas P. (2010) Investigating users’ intuitive interaction with complex artefacts. Applied Ergonomics, 41(1), pp. 72-92.

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This paper examines the role of intuition in the way that people operate unfamiliar devices. Intuition is a type of cognitive processing that is often non-conscious and utilises stored experiential knowledge. Intuitive interaction involves the use of knowledge gained from other products and/or experiences. Two initial experimental studies revealed that prior exposure to products employing similar features helped participants to complete set tasks more quickly and intuitively, and that familiar features were intuitively used more often than unfamiliar ones. A third experiment confirmed that performance is affected by a person's level of familiarity with similar technologies, and also revealed that appearance (shape, size and labelling of features) seems to be the variable that most affects time spent on a task and intuitive uses during that time. Age also seems to have an effect. These results and their implications are discussed.

Impact and interest:

34 citations in Scopus
20 citations in Web of Science®
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ID Code: 32274
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Intuitive interaction, Interface design, Observational analysis, Intuitive use
DOI: 10.1016/j.apergo.2009.04.010
ISSN: 0003-6870
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Digital and Interaction Design (120304)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Industrial Design (120305)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Design
Copyright Owner: Copyright 2010 Elsevier
Deposited On: 15 Jun 2010 01:06
Last Modified: 29 Feb 2012 14:04

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