On the cognitive effectiveness of routing symbols in process modeling languages

Figl, Kathrin, Mendling, Jan, Strembeck, Mark, & Recker, Jan C. (2010) On the cognitive effectiveness of routing symbols in process modeling languages. In Abramowicz, Witold & Tolksdorf, Robert (Eds.) Business Information Systems : Proceedings of the 13th International Conference on Business Information Systems, Springer, Zuse Institute Berlin, Berlin, pp. 230-241.

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Process models provide visual support for analyzing and improving complex organizational processes. In this paper, we discuss differences of process modeling languages using cognitive effectiveness considerations, to make statements about the ease of use and quality of user experience. Aspects of cognitive effectiveness are of importance for learning a modeling language, creating models, and understanding models. We identify the criteria representational clarity, perceptual discriminability, perceptual immediacy, visual expressiveness, and graphic parsimony to compare and assess the cognitive effectiveness of different modeling languages. We apply these criteria in an analysis of the routing elements of UML Activity Diagrams, YAWL, BPMN, and EPCs, to uncover their relative strengths and weaknesses from a quality of user experience perspective. We draw conclusions that are relevant to the usability of these languages in business process modeling projects.

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7 citations in Web of Science®

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ID Code: 32285
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Process modeling, cognitive analysis, UML, YAWL, BPMN
ISBN: 9783642128134
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
Copyright Owner: Copyright 2010 Springer
Copyright Statement:

This is the author-version of the work.

Conference proceedings published, by Springer Verlag, will be available via SpringerLink. http://www.springerlink.com

Deposited On: 19 May 2010 04:35
Last Modified: 29 Feb 2012 14:29

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