On the usage of labels and icons in business process modeling

Mendling, Jan, Recker, Jan C., & Reijers, Hajo A. (2010) On the usage of labels and icons in business process modeling. International Journal of Information System Modeling and Design, 1(2), pp. 40-58.

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The value of business process models is dependent not only on the choice of graphical elements in the model, but also on their annotation with additional textual and graphical information. This research discusses the use of text and icons for labeling the graphical constructs in a process model. We use two established verb classification schemes to examine the choice of activity labels in process modeling practice. Based on our findings, we synthesize a set of twenty-five activity label categories. We propose a systematic approach for graphically representing these label categories through the use of graphical icons, such that the resulting process models are easier and more readily understandable by end users. Our findings contribute to an ongoing stream of research investigating the practice of process modeling and thereby contribute to the body of knowledge about conceptual modeling quality overall.

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37 citations in Scopus
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ID Code: 32288
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Process Modeling, Labelling, Word Classification, SAP reference model, Icons
DOI: 10.4018/jismd.2010040103
ISSN: 1947-8186
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
Copyright Owner: Copyright 2010 IGI Global
Deposited On: 19 May 2010 23:46
Last Modified: 10 Aug 2011 17:03

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