Exploring the needs for SMEs for mobile data technologies : the role of qualitative research techniques

Harker, Debra & Van Akkeren, Jeanette (2002) Exploring the needs for SMEs for mobile data technologies : the role of qualitative research techniques. Qualitative Market Research: an international journal, 5(3), pp. 199-209.

View at publisher


The seemingly exponential nature of technological change provides SMEs with a complex and challenging operational context. The development of infrastructures capable of supporting the wireless application protocol (WAP) and associated 'wireless' applications represents the latest generation of technological innovation with potential appeals to SMEs and end-users alike. This paper aims to understand the mobile data technology needs of SMEs in a regional setting. The research was especially concerned with perceived needs across three market segments : non-adopters, partial-adopters and full-adopters of new technology. The research was exploratory in nature as the phenomenon under scrutiny is relatively new and the uses unclear, thus focus groups were conducted with each of the segments. The paper provides insights for business, industry and academics.

Impact and interest:

1 citations in Scopus
Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 32463
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: SMEs, Australia, Information technologies, Mobile data technologies
DOI: 10.1108/13522750210432002
ISSN: 1352-2752
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Development Methodologies (080608)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Deposited On: 01 Jun 2010 04:51
Last Modified: 10 Jul 2017 19:04

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page