Business process extensibility

Balko, Soren, ter Hofstede, Arthur H.M., Barros, Alistair P., La Rosa, Marcello, & Adams, Michael J. (2010) Business process extensibility. Enterprise Modelling and Information Systems Architectures, 5(3), pp. 4-23.

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Vendors provide reference process models as consolidated, off-the-shelf solutions to capture best practices in a given industry domain. Customers can then adapt these models to suit their specific requirements. Traditional process flexibility approaches facilitate this operation, but do not fully address it as they do not sufficiently take controlled change guided by vendors’ reference models into account. This tension between the customer’s freedom of adapting reference models, and the ability to incorporate with relatively low effort vendor-initiated reference model changes, thus needs to be carefully balanced. This paper introduces process extensibility as a new paradigm for customising reference processes and managing their evolution over time. Process extensibility mandates a clear recognition of the different responsibilities and interests of reference model vendors and consumers, and is concerned with keeping the effort of customer-side reference model adaptations low while allowing sufficient room for model change.

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ID Code: 33139
Item Type: Journal Article
Refereed: Yes
Additional Information: Special Issue on Best Papers of EMISA’09
Keywords: process flexibility, process model, configuration, adaptation, exception handling
ISSN: 1860-6059
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Development Methodologies (080608)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2010 German Informatics Society and the Authors
Deposited On: 14 Jul 2010 21:48
Last Modified: 22 Oct 2013 04:31

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