Contribution of cross-functional teams to the improvement in operational performance

Santa, Ricardo, Ferrer, Mario, Bretherton, Phil, & Hyland, Paul (2010) Contribution of cross-functional teams to the improvement in operational performance. Team Performance Management, 16(3/4), pp. 148-168.

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Purpose: The purpose of this paper is to explore the role of cross-functional teams in the alignment between system effectiveness and operational effectiveness after the implementation of enterprise information systems (EIS). In addition, it aims to explore the contribution of cross-functional teams to improvement in operational performance. ----------

Design/methodology/approach: The research uses a combination of qualitative and quantitative methods, in a two-stage methodological approach, to investigate the influence of cross-functional teams on the alignment between system effectiveness and operational effectiveness and the impact of the stated alignment on the improvement in operational performance. ----------

Findings: Initial findings suggest that factors stemming from system effectiveness and the performance objectives stemming from operational effectiveness are important and significantly well correlated factors that promote the alignment between the effectiveness of technological implementation and the effectiveness of operations. In addition, confirmatory factor analysis has been used to find the structural relationships and provide explanations for the stated alignment and the contribution of cross-functional teams to the improvement in operational performance. ----------

Research limitations/implications: The principal limitation of this study is its small sample size. ----------

Practical implications: Cross-functional teams have been used by many organisations as a way of involving expertise from different functional areas in the implementation of innovative technologies. An appropriate use of the dimensions that emerged from this research, in the context of cross-functional teams, will assist organisations to properly utilise cross-functional teams with the aim of improving operational performance. ----------

Originality/value: The paper presents a new approach to measure the effectiveness of EIS implementation by adding new dimensions to measure it.

Impact and interest:

5 citations in Scopus
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ID Code: 33188
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Information Systems, Organizational Effectiveness, Organizational Innovation, Organizational Performance, Team Working
DOI: 10.1108/13527591011053241
ISSN: 1352-7592
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Planning and Management (150312)
Divisions: Current > Research Centres > Australian Centre for Business Research
Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Deposited On: 20 Jul 2010 22:13
Last Modified: 29 Feb 2012 14:16

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