How Novices Model Business Processes

Recker, Jan C., Safrudin, Norizan, & Rosemann, Michael (2010) How Novices Model Business Processes. Business Process Management - BPM 2010, 6336, pp. 29-44.

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In this paper, we examine the design of business process diagrams in contexts where novice analysts only have basic design tools such as paper and pencils available, and little to no understanding of formalized modeling approaches. Based on a quasi-experimental study with 89 BPM students, we identify five distinct process design archetypes ranging from textual to hybrid, and graphical representation forms. We also examine the quality of the designs and identify which representation formats enable an analyst to articulate business rules, states, events, activities, temporal and geospatial information in a process model. We found that the quality of the process designs decreases with the increased use of graphics and that hybrid designs featuring appropriate text labels and abstract graphical forms are well-suited to describe business processes. Our research has implications for practical process design work in industry as well as for academic curricula on process design.

Impact and interest:

10 citations in Scopus
13 citations in Web of Science®
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797 since deposited on 22 Jul 2010
37 in the past twelve months

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ID Code: 33203
Item Type: Journal Article
Refereed: Yes
Keywords: design skills, process modeling, design quality, experiment
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business and Management not elsewhere classified (150399)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright © Springer-Verlag 2010.
Deposited On: 22 Jul 2010 01:14
Last Modified: 28 Jun 2017 06:30

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